We collect information from visitors to our website, when they voluntarily provide it to us. For example, we may request your name, street address, phone number and/or email address when you request information relating to the hostel, or when we respond to one of your inquiries.

If you send us an email we may retain your email (including the email address from which it was sent), our response(s) and any follow up communications that you send. This information may be used to assess the extent to which your questions or concerns were addressed.

From time to time we may offer invites, discounts and related features to the haku hostel website, given that you agree on providing your email address. We store this information for the sole purpose of sending these emails and tracking the success.

We also collect non-personal information from our site's visitors. For example, we may use “cookies” or other technologies to automatically collect information about your visit to the hostel site and help us manage information concerning your preferences. A cookie is a small encrypted computer code added to a file on your computer as a record of its visit. It does not collect or provide your name or any other personal information about you. Cookies may also be used to collect session information and recognize you when you return as a repeat visitor to the haku hostel website. Under no circumstances is any of the data collected by cookies tied to any of your personally identifiable information, such as your email address. You can control what cookies are accepted by your computer through the settings on your web browser. You can also delete them from your computer after they have been accepted.

The use of cookies by third parties is not covered by our Policy. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our site (booking websites linked to our website which allow to book accommodation in our hostel).

We maintain personal profiles for our guests containing preference and other information that they voluntarily provide to us. Examples of the types of voluntary information we may seek include room type preference, food and beverage, travelling and special preferences to enhance your experiences. Other than that, haku hostel is obliged to take your personal information such as name, home address, occupation, passport number and scan, in order to fulfil the Japanese laws of accommodating foreign guests.

We will use personal information provided by visitors to our haku hostel website for the purpose it was provided and as otherwise disclosed to the Visitor at the time the information is provided.

We may use guests’ personal information: (a) to provide services, to improve our services and better understand your needs and requests, for example, by analyzing consumption and purchase and hostel stay activities and patterns, (b) to send offers and other promotional communications, which may include promotions or offers.

We do never share, sell, rent or trade your personal information with any third parties for their promotional uses.
, except when it is required to do so by the Japanese state or in emergency situations (e.g. natural disasters, health condition emergency, investigations.

We reserve the right to disclose your personal information with other parties (a) when the guest or visitor consents to the disclosure, (b) when we believe that it is necessary to protect our rights or the security of haku hostel and its website, (c) as required by law, or (d) when we believe that it is necessary to comply with a judicial proceeding, court order, or legal process served on our haku hostel website, or (e) in emergency situations (e.g. health condition, natural disasters).